Last year, I found a few ServiceNow online trainings on Udemy. Some of them are now on sale for the first time since I spotted them.
Those courses are usually priced 100$ each, but until the 11th of January they are heavily discounted at 11$ each for the New Year Sale.
I will probably review some them in much more details, but in the meantime, you may want to grab a copy for you, or recommend them to someone else, while they are on such discount.
ServiceNow 101: Administration
ServiceNow 201: Development
ServiceNow Administration (Latest Version – Nov 17)
Service Portal in ServiceNow – Kingston
ServiceNow IT Operations Management
About Udemy and video trainings
The Udemy eLearning platform contains troves of amazing and very useful video training material. I’m very fond of this platform. In 2017 alone, I completed 14 courses on the platform, for a total of 66 hours of video training.
Most of the following courses could replace onsite formal training, but they also have the following additional advantages: 30-day money-back guarantee, full lifetime access to the course, including offline access on mobile. Personally, I enjoy watching educational video while doing other chores at the same time: train commuting, cleaning, cooking or doing the dishes.
On the downside, the absence of classroom requires a different kind of discipline, as you’re alone to motivate yourself. To ensure success, you’ll have to find the learning approaches that work best for yourself. Personally, I take my own notes (pen and paper) and test my knowledge on a personal developer instance to ensure commitment of my long-term memory. Some uses flashcards, repetition or doing their session with another student.
ServiceNow 101: Administration
This one could be used as a very economical way to replace the traditional 3 days ServiceNow Fundamentals course designed for system admins who are new to ServiceNow. If you want to start your career as an ServiceNow professional, this is the point to start.
It’s also a nice preparation for the Certified System Administrator (CSA) exam.
Strengths
- Experimented teacher, uses ServiceNow since 2014
- Great explanations of the platform
- The author answers questions in the Udemy platform
- Steady narration voice (Clean, native US pronunciation)
Weaknesses
- Slightly out of date: Course made on a Geneva instance from 2015, using the now deprecated UI (UI15). This should only have a minor impact on your certification, as the current exams don’t really focus on very recent features.
- Only 21 questions are included. If you want to test your knowledge or prepare for the exam, this could be not enough.
- Many courses on Udemy are heavily discounted most the time. This is not the case with this one.
Link: https://www.udemy.com/servicenow-101-administration
ServiceNow 201: Development
The same author, Mark Miller, did another course, but targeted this time as a preparation for the ServiceNow Certified Application Developer (CAD) exam.
The course focus on how to use JavaScript in ServiceNow and the use of the dedicated APIs. It cover everything included in the Scripting in ServiceNow Fundamentals tree days class. This is an intermediate level course that requires a basic understanding of JavaScript and some ServiceNow experience.
Strengths
- Experimented teacher, uses ServiceNow since 2014
- Clear explanations
- The author answers questions in the Udemy platform
- Steady narration voice (Clean, native US pronunciation)
Weaknesses
- Only 27 questions are included. If you want to test your knowledge or prepare for the exam, this could be not enough.
- Many courses on Udemy are heavily discounted most the time. This is not the case with this one.
Link: https://www.udemy.com/servicenow-201-development/
ServiceNow Administration (Latest Version – Nov 17)
Another preparation for the Certified System Administrator (CSA) exam and alternative for the ServiceNow Fundamentals course designed for system admins who are new to ServiceNow.
It’s more recent, but not there is currently not enough student ratings to compare with the “ServiceNow 101: Administration” course.
Strengths
- 100% current
- 2 exercises included as interactive assignments
Weaknesses
- English is not the teacher native tongue. Indian accent is quite pronounced.
- Only 15 questions are included. If you want to test your knowledge or prepare for the exam, is not enough.
Link: https://www.udemy.com/servicenow-administration/
Service Portal in ServiceNow – Kingston
The first course dedicated to the Service Portal and its development. It’s from the same author, Revanth Sodavaram Muni, than the “ServiceNow Administration (Latest Version – Nov 17)” course.
It’s brand new, so there is currently no student ratings to get a quick idea of its quality. This tree hours and half course focus heavily on scripting with AngularJS, JavaScript and HTML.
Strengths
- 100% current
Weaknesses
- 3.5 hours is probably a bit short to cover all aspects of the Service Portal.
- English is not the teacher native tongue. Indian accent is quite pronounced;
- No quiz included
Link: https://www.udemy.com/servicenow-serviceportal/
ServiceNow IT Operations Management
This is the video version of the 266 page ebook “ServiceNow IT Operations Management“. The video is also available from Pack Publishing.
It’s been added very recently to Udemy, so there is currently no student ratings to get a quick idea of its the quality of this course. This two hours introduction course is aimed at system administrators, IT operations, and IT managers who plan to implement ServiceNow IT Operations Management for their organisation. It focus on Discovery, Orchestration, MID server and cloud management.
Strengths
- Only available course covering non ITSM aspect of ServiceNow
- Steady narration voice (Clean, native US pronunciation)
Weaknesses
- Probably outdated, as there have been several major features added to the ITOM solution since the Geneva release
- The voice is reading the slides very robotically
- Only a broad introduction
- No quiz included
Link: https://www.udemy.com/servicenow-it-operations-management/