How to progress from ServiceNow Administrator to Implementation Specialist

As most new ServiceNow administrators that I meet, I started with the 3 days “ServiceNow System Administration Training” ($2100), that you can pass with ServiceNow or one of its official certified training partners. As an alternative you may also consider this Udemy 7 hours online course “ServiceNow 101: Administration” as an economic alternative.

Now, how do you improve on your technical knowledge of the platform, and what steps could you apply to assert your experience?

After this introduction course, you’re expected to gain experience on the field, while administering your instance. Many administrators stop their curriculum here, but you many opportunities to improve. Let’s me present you some possible next steps…

Continue reading “How to progress from ServiceNow Administrator to Implementation Specialist”

Financial Implication of Extending Tables

Did you know that extending the wrong table can multiply the cost of your implementation up to four times?

As an implementation specialist, you need to be aware that there may be some consequent financial costs when you extend ServiceNow tables.

A quick reminder of what are extended tables

I’m regulary amazed by the elegance of ServiceNow’s Object-relational database, where tables can be child of another table. Child table inherits all columns and properties of its parent.

The CMDB heavily uses this. At the root level the cmdb_ci table contains only the common fields used for all CMDB items, then it’s extended by the cmdb_ci_hardware  that adds fields relevant only to hardware, like a serial number. This is extended again by cmdb_ci_computer, that adds a layer of computer centric fields, like OS information or RAM amount. Continue reading “Financial Implication of Extending Tables”

All about sharing

This is my third year working full time as a ServiceNow implementation Specialist. During my day to day job, I was often able to found useful help on the ServiceNow’s blog and communities. It’s important to return the favour, so I’m starting this blog to share some ideas and experimentations.